Refund Policy

Etsado.com’s Return and Exchange Policy offers no return of goods once delivered. If you choose to exchange the item for reason of mismatch of product or receipt of a defective or expired item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the product in our stock.

The following EXCEPTIONS and RULES apply to this Policy:
1. All items to be returned or exchanged must be unused and in their original condition with all original labels and packaging intact, and should not be broken or tampered with.
2. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
3. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
5. Perishable goods such as seeds cannot be returned, if the packet is opened or damaged.
6. Products must be returned within 07 days from the day of delivery, to return your purchase, please call customer care at +9613 247747.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@etsado.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@etsado.com

Governing Law:
These terms shall be governed by and constructed in accordance with the laws of Lebanon without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Beirut, Lebanon.

Shipping
To return your product, you should mail your product to:
Ado (Etablissements Ado pour le commerce) – Ground floor Mohamed RiadBarakeh building AugusteBakhos street (Metn)، Baouchriyeh 961 1 251 052.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.